- Wash hands.
- Cover the patient with sterile drapes.
- Clean the skin with chlorhexidine antiseptic.
- Do not insert catheters into the groin area.
- Remove catheters as soon as they are no longer needed.
A process needs to be simple for it to be effective.If it isn't simple you won't get 100% participation. Your process can't depend on having the perfect people. The reality is your team isn't going to be perfect, people aren't perfect.
A process needs to be transparent.
Of course doctors know they need to wash their hands, but the real benefit of the checklist was that nurses and doctors worked together to hold each other accountable. It created a culture of accountability from one where no questions were typically asked. You cannot implement a process without accountability.
A process will evolve
With a common language and new culture, a perpetual growth machine is built. As everyone is a part of the process they contribute to its growth and specialization. The hand-washing sign is born.
You're an entrepreneur and it's your job to build a successful business. You need to put the processes in place for marketing, lead generation, sales, operations and development. Whatever process you choose, doesn't matter. You must put a stake in the ground today that gives everyone daily actionable support. Start small, and make it easy. Pick a problem, give it a process and be accountable. Don't expect people to wash their hands if you're not there to remind them why.